Our goal at Gander Publishing is to provide customers with quality educational products. However, we understand that sometimes the product may not meet your needs. If the product you receive isn’t what you’d hoped for, you may return it (subject to approval) for a refund within 30 days. All products must be returned in their original packaging, envelopes, and shrinkwrap unopened when applicable, and must be in new condition.
In the event of a return, the purchase price of your product will be refunded, less shipping costs (if reduced or no shipping costs were paid on the original order, regular shipping costs will be deducted from refund amount).
685 Clarion Court
San Luis Obispo, CA 93401
Refunds are given when product has been received, inspected, and processed. Allow 7-10 days upon receipt of return for completion of processing.
If products are not in resalable condition, a customer service representative will contact you. The product will either be returned to you or, in some cases, can be accepted (with a restocking fee applied). Whenever possible, use the original packing materials to return merchandise as that will help prevent damage during shipping.
Refunds will be issued to the credit card used on the original order.
If your shipment has arrived damaged, please contact us within 5 days of receipt to report the damage. Save all packing material for UPS inspection. UPS will inspect and pick up the damaged merchandise to return to Gander Publishing.
Shipping and handling within the United States is 10% of the subtotal. Minimum shipping charge is $6.95. All orders shipped within the continental United States are sent via UPS. Allow 10 business days for delivery. Call or email for international shipping rates and delivery times.
Effective Date: February 20, 2015